We are looking for an experienced and proactive Credit Controller to join our Finance team. In this role, you will take ownership of your own ledger, working collaboratively with various departments to reduce outstanding debt and improve cash collection performance.

This is an excellent opportunity for a driven professional who thrives in a fast-paced environment, enjoys building strong customer relationships, and has a passion for delivering exceptional service while maintaining effective credit control processes.

Who are we? 

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities. 

What can you bring to Banham?

As a Credit Controller, you will:

• Manage your own customer ledger, ensuring effective debt recovery and minimising aged debt.

• Meet collection targets by ensuring customers pay within agreed payment terms.

• Build and maintain strong relationships with customers through professional and effective communication.

• Conduct customer due diligence, assessing and monitoring ongoing credit risk.

• Produce aged debtor reports and maintain accurate records of collection activity and follow-up actions.

• Resolve account queries promptly and efficiently in line with agreed service level agreements (SLAs).

• Collaborate with internal stakeholders to support debt reduction and query resolution.

• Ensure compliance with company policies and procedures while identifying opportunities for process improvements.

• Adapt to changing business priorities and support the wider Accounts Receivable function when required.

To be successful in this role, you will have (Essential Experience & Qualifications):

• Minimum of 3 years' credit control experience.

• Proven experience managing your own ledger independently.

• Strong track record of achieving collection targets and reducing aged debt.

• Excellent communication and relationship-building skills.

• Advanced attention to detail and strong organisational skills.

• Strong Microsoft Office skills, particularly Excel, Word, Outlook and Teams.

• Ability to work effectively both independently and as part of a team.

Desirable Experience

• Experience in both B2B and B2C collections.

• Knowledge of Sage X3 and Sage CRM would be advantageous, although not essential.

We are looking for someone who is:

• Highly organised with excellent time management skills.

• Determined, resilient and focused on achieving results.

• Customer-centric, with a commitment to delivering exceptional service.

• A strong problem solver with proven query resolution abilities.

• Adaptable and flexible in a changing work environment.

• Detail-oriented with a high level of accuracy.

• A collaborative team player who can build strong working relationships across the business.
  

What will you get in return?

You will be entitled to a competitive salary of up to £31,000 PA (Dependent on Experience) and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)

• Sick Pay that increases with length of service

• Subsidised Private Medical Cover after completing and passing probationary period

• Annual season ticket loan & Banham interest-free loan

• Cycle to work & Home & Tech scheme (each up to the value of £2k)

• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)

• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios

• Auto-enrolment into our pension scheme

• Training and development opportunities (including day releases for studies/exams)

• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)

• Up to 50% off Banham products

• Banham Social Events

• Employee recognition rewards and moments of magic prizes

• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend

• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)

• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family

• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.