We are seeking a showroom sales assistant / bench locksmith for our Golders Green Showroom. The role will involve assisting in the day to day running of the showroom, ensuring customer service is kept to a high standard with a positive customer response. Providing confident and clear advice on all products as well as upselling and maximising sales in all areas. Interacting with customers either face to face, phone or email and maintaining the Banham image to the highest standard. Acting as a bench locksmith as required, including key cutting, servicing and pinning up locks.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

• Excellent customer service & client management skills  

• Able to work under pressure and to deadlines  

• Be proactive, flexible and the drive to continuously improve 

• Good at prioritising tasks  

• Excellent communication both written and verbal 

• Be courteous, helpful, and professional in whatever circumstance 

• Be confident, thorough, and collaborative 

• Keen to learn and be able to adapt to Banham systems 

• Able to follow rules and procedures and understand the importance of them 

• Comfortable working as part of a team but also at times on their own 

• Ability to follow instructions and health and safety procedures  

• Confident and willing to work to a high calibre 

• Be able to communicate effectively with colleagues, engineers, and managers 

• Innate problem solver  

What will you be doing?

• Assist in the day to day running of the Showroom, including Showroom Opening and Closing procedures and all general daily showroom checks and processes.

• Always provide the highest levels of customer service to Banham customers.  

• To provide accurate advice and recommendations on all products in the Banham range including but not limited to locks, safes, registered keys, gates, grilles and security doors.  

• To provide customer awareness of our survey services and knowledge of booking them.

• Providing knowledge and leads for contract services as well as cylinder upgrade services.

• Maximise sales opportunities with Retail and Trade clients both face to face and over the phone to generate revenue as well as increase awareness of the full range of Banham Services and products available for customers.

• To work as part of the showroom team driving to ensure that all KPI targets (such as sales and survey leads) are being achieved.

• Follow company procedures and rules, especially in relation to key cutting and key registration always upholding the integrity of our security measures.

• To work as part of a team to ensure that targets for sales, surveys taken, and customer service are exceeded.  

• Processing customer payments and orders.  

• General bench locksmith work including pinning up cylinders, assembling locks, cutting keys by hand and by machine.  

• Service and repair locks that are brought to the showroom by customers, and advise on the proper maintenance as necessary.

• Maintaining accurate stock counts, performing stock checks and addressing errors when it comes to components and lock sub-assemblies.

• Ensure that locks and components are booked out on our computerised systems to maintain accurate stock levels.  

• Flexibility to cover other Showrooms on an ad hoc basis.

NB - This is a site based role working 5 days out of 6 (Mon - Saturday) Mon - Fri 8:30am - 5:30pm and Saturday 8:30am - 5pm

What will you get in return?

You will be entitled to a competitive salary of £27-29K PA Plus up to £2k Bonus (paid quarterly and based on showroom bonus scheme) and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)

• Sick Pay that increases with length of service

• Subsidised Private Medical Cover after completing and passing probationary period

• Annual season ticket loan & Banham interest-free loan

• Cycle to work & Home & Tech scheme (each up to the value of £2k)

• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

• Gym discount of up to 25%*

• Auto-enrolment into our pension scheme

• Training and development opportunities (including day releases for studies/exams)

• Company equipment tailored to your role (laptop, mobile, additional screens)

• Up to 50% off Banham products

• Banham Social Events

• Employee recognition rewards and moments of magic prizes

• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

* Discount between 10-25% depending on Gym provider.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.